TERMS & CONDITIONS

Artisan Policy

Welcome to Reverie's artist care section! Here, we prioritize your satisfaction by providing exceptional service and assistance to build strong shopper relationships. Reverie strives to provide unique, high quality product offerings to our shared shoppers. We welcome shoppers to purchase items that they might not find in big corporations, and invite them to support our independent businesses in an ongoing collaboration. As such, everything listed for sale on Reverie must be made, designed, handpicked, or sourced by a seller.

Reverie is a marketplace where artists are invited to accept the opportunity to sell the top-selling items that you've made, designed, and handpicked, or sourced, directly to shoppers around the nation. We want to make sure that you and your shoppers have a positive experience. Please read on to find out more about your rights, as well as what is expected of you, as a Reverie Artist.

A. Becoming a Reverie Artisan

While it really would be a dream to have all inspiring artists become a Reverie Artist at the same time, we are a small-independently ran organization, and we are not in a position to handle that influx of traffic. This is why our platform is not only set up as an online store for shoppers to find unique products, but also set up to showcase an array of products from selected artists with the purpose of leading shoppers to your independent online store if they fall in love with your work and hope to discover more. Think of Reverie as a store that artists form collectively, with your products contracted for either a one (1), three (3), six (6) or twelve (12) month term. During which your name, products, and independent store benefit from the advertising and traffic brought in by shoppers and other artists that come through Reverie.

Reverie seeks to diversify products to ensure that our Reverie Artisans are not in direct competition with one another, and rather work together as a community to bolster success. We invite all artisans inspiring to have their products showcased on Reverie to submit an interest form, even if you see that you have a similar product to what is already being offered on Reverie, as that Artisan may be a Contracted Artist, meaning there is a possibility that spots will open in various product categories.

Types of Artists

Contracted Artisans are new to the Reverie community, and are showcased on a one (1) month term with the option to extend to the next contract term based on percentage of collective sales through the Reverie Platform.
Resident Artisans are Reverie artists that are either founding Reverie members, or have been extended a long-term contract based on the percentage of collective sales.

By partnering with Reverie, you’re agreeing to the below policies:

A. Product Stock Requirements

Contracted Artists must be able to provide the following:
- accurate listing information for five (5) to ten (10) products. See Listing Details;
- product price with appropriate shipping costs included in the total;
- products designed or created by the artist;
- products can not be one-of-a-kind finds, and must be able to be replicated or reproduced, no less than twenty (20) times.
- product must match the contracted category, like Digital Downloads, Tumblers, etc.
- active link to the artist's independent product store, like a website, social media page, and/or third party vendor store; and
- professional quality photos of product(s) from various angles. One photo must be on a solid neutral background. Media must be your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites.
Resident Artists must to provide the following:
- accurate listing information for five (5) to twenty (20) products. See Listing Details;
- product price with appropriate shipping costs included in the total;
- products designed or created by the artist;
- the first five products can not be one-of-a-kind, and must be able to be replicated or reproduced, no less than twenty (20) times.
- product must match the contracted category, like Digital Downloads, Tumblers, etc.
- option to sell exclusive one-of-a-kind finds;
- active link to the artist's independent product store, like a website, social media page, and/or third party vendor store; and
- professional quality photos of product(s) from various angles. One photo must be on a solid neutral background. Media must be your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites

B. Listing Details

As a Reverie Artisan, you need to provide Reverie the following information for each of your items:

Available inventory. This number must be exclusive to Reverie, meaning if you sell this product outside the Reverie platform, the transaction will not impact the inventory available at Reverie;
An accurate representation of how the item was made, including any production partners;
An accurate description of the materials used. We encourage you to be transparent about how your craft was made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled;
A description or an active link to your Cancelation and Return Policy;
If an item is created through the use of artificial intelligence, provide a disclosure of this.
Accurate pricing that includes shipping in the overall total.
- Reverie does not include shipping prices. It is your responsibility to be familiar with shipping costs in your area to other parts of the nation.
- Reverie will add $1 on top of the price you provide for your listing. This added amount goes directly to the maintenance and operations of Reverie, and allows Reverie to operate without charging artists to sell products, without taking a marginalized cut in sales, or be subjected to hidden fees often found with online marketplaces.
All listings must offer an item for sale (which includes digitally delivered items, and can also include reserved listings for custom items).
Dropshipping and reselling are not allowed.

Reverie reserves the right to not publish a product listing. Reverie may also suspend or terminate your partnership for any violations of Reverie policy.

C. Managing You Listing

It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Reverie, you agree that you will:

Provide honest, accurate information to Reverie;
Honor your Shop Policies;
Provide contact information for Product and Order Support;
Ensure your shop content, such as any text, photos or videos used to represent yourself or your listings, abide by Reverie's policies;
Accurately represent your items, including any details you provide about state of origin, attributes, components or materials, in listings and listing photos;
Respect the intellectual property of others;
Not facilitate off-platform transactions;
Not create replicated products of other Reverie Artists;
Contact Reverie immediately if there is a change in available inventory or an update needed within the product listing; and
Contact Reverie immediately if you need to have a listing removed.

D. Buyer Standards

By listing a product for sale on Reverie you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Reverie assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards

As a artist, you must provide great customer service and maintain trust with your shoppers. These requirements are called our Artist Service Level Standards. Reverie may reach out to you if your shop fails to meet Reverie's Artist Service Level Standards.

By selling on Reverie, you agree to:

Honor your shipping and processing times. Artists are obligated to ship an item or otherwise complete a transaction with a shopper in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
Respond to messages in a timely manner.
Honor the commitments you make in your shop policies.
Resolve disagreements or order issues directly with the buyer. In the unlikely event that you can’t reach a resolution, Reverie can help.
If you are unable to complete an order, you must notify the shopper, submit a cancel order request to Reverie.

E. Being a Member of the Reverie Family

Everyone is expected to treat fellow members with respect. As a Artist, you have additional responsibilities to safeguard personal information and communicate promptly with shoppers in order to provide a great customer experience.

Creating and Uploading Content

As a Reverie Artist, you have the opportunity to create and upload a variety of content, like listings, messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

Contains hateful or derogatory language or imagery,
Contains threats, harassment, or extortion;
Violates someone else’s intellectual property rights;
Is false, deceptive, or misleading;
Contains unsolicited advertising or promotions, requests for donations, or spam;
Contains private information, whether it is your own, or someone else’s;
Encourages or facilitates an off-platform transaction;
Contains prohibited medical drug claims;
Sexualizes minors under the age of 18;
Violates any of the rules described in our policies.

Artists may not use Reverie services to make inappropriate use of otherwise compliant content, whether overtly or through contextualization. This includes, for example, the aggregation of content with the intent of sexualizing minors.

Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Reverie user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Reverie users with whom you interact. You may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with shoppers. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable policies and laws, you may not add any Reverie member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Reverie and you are found to be joint data controllers of personal information, and if Reverie is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify, defend and hold Reverie (and its employees, agents, consultants, subsidiaries, partners, affiliates, and licensors) harmless against any claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable attorney fees) in connection with your processing of buyer personal information.

Communication Standards

You have the ability to communicate directly with your shoppers is a great way for buyers to ask you questions about an item or an order.

Messaging may not be used for the following activities:

Sending unsolicited advertising or promotions, requests for donations, or spam;
Harassing or abusing another member;
Contacting someone after they have explicitly asked you not to; or
Interfering with a transaction or the business of another member.
Exchanging personal contact, financial or other information for the purposes of making an off-platform transaction, including phone number, address, email, social media handles, external URLs, instructions for money transfer, QR codes, etc.

Harassment and Discrimination

Any use of messages to harass other members is strictly prohibited. Similarly, messages may not be used to support or glorify hatred. If you receive a Message that violates this policy, please let us know right away.

Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer and Reverie and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

E. Feedback, Cases, and Your Success

Reviews

Reviews are a great way for you to build a reputation. Shoppers can leave a review. See Shoppers Policy. On the rare occasion you receive an unfavorable review, you can reach out to the shopper or leave a response.

A shopper my notify Reverie of an order issue or dispute that they’re unable to resolve with an artist, in order for Reverie to help them reach a resolution. Shoppers must contact sellers directly and attempt to resolve any outstanding issues before contacting Reverie. For this reason, it is important that you provide accurate contact information in your listing. Once a shopper contacts you to notify you of a problem with an order, you will have seventy-two (72) hours to resolve the issue. If the issue is unresolved in this time frame, Reverie will assist in the resolution of the case between the shopper and artist. This may include, but is not limited to, automatically closing the inquiry and issuing a refund to the shopper (to the original form of payment or in the form of Reverie credit).

Reverie reserves the right to resolve an order issue before the 72-hour window for circumstances including, but not limited to, artist inactivity, harassment, refusal of service, manipulation, and undermining the integrity of the case system.

Shoppers may file a case for items that never arrive, arrive late or, arrive damaged, or do not match the listing description. Reverie may request your assistance in resolving an inquiry opened against you. By selling on Reverie, you understand that Reverie may use your personal information for the purpose of resolving disputes with other members.

Reverie reserves the right to issue a refund to the shopper (to the original form of payment or in the form of Reverie credit) and recoup funds from your account, including your payment account reserve.

F. Your Seller Account

In order to keep Reverie safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, you do not meet our minimum customer service standards or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Reverie may take actions such as voiding contract, limiting visibility of your account or listings, placing restrictions or reserves on your listings. When appropriate and permitted by law, Reverie will communicate information to the affected shopper about the issue.

If Reverie has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content to some or all users, or suspend or terminate your account and your access to the Services. Reverie will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.